Returns & Exchanges
At TGM WATCH, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, we offer a 30-day hassle-free return or exchange policy for all items in their original, unworn condition.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the watch in its original presentation box with all manuals, warranty cards, and protective films intact to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our horologists verify the condition of the watch, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing